FAQS

1. How long does it take to process my order?

It takes 3-5 business days to process your order. You will receive an email within this time frame to let you know that your order is on the way.

2. What are the shipping rates and estimates for domestic orders?

Shipping charges for domestic orders will be calculated and displayed at checkout.

3. Do you offer international shipping?

Yes, we offer international shipping. Shipping charges for international orders will be calculated and displayed at checkout.

Please note that your order may be subject to import duties and taxes, which are the responsibility of the customer.

4. What is your return policy?

We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Please note that certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received the refund, please contact us at theeplugstop@gmail.com.

6. What should I do if my order arrives damaged?

If your order arrives damaged, please email us at theeplugstop@gmail.com as soon as possible with your order number and a photo of the item's condition. We will address the issue on a case-by-case basis and work towards a satisfactory solution.

7. How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at theeplugstop@gmail.com