Shipping Information

When it comes to shipping, we at Thee Plug $top prioritize efficiency and reliability. We understand that receiving your order in a timely manner is important to you, and we strive to make the shipping process as smooth as possible.

Here is some important information about our shipping policies:

Order Processing

Please allow 3-5 business days for us to start processing your order. Once your order is being processed, you can expect an email within 3-5 days to notify you that your order is on its way. This email may also include any further updates, such as tracking information.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We aim to provide transparent and fair shipping rates, ensuring that you are aware of the costs before finalizing your purchase.

International Shipping

We are pleased to offer international shipping to our customers around the world. Similar to domestic shipping, the shipping charges for international orders will be calculated and displayed at checkout. Please note that your order may be subject to import duties and taxes, including VAT, imposed by your destination country. These charges, if applied, are your responsibility as the customer.

Returns and Exchanges

We want you to be completely satisfied with your purchase from Thee Plug $top. If for any reason you are not satisfied, we accept returns within 14 days after delivery, provided that the item is unused and in its original condition. We will refund the full order amount, minus the shipping costs for the return.

In the event that your order arrives damaged, please contact us as soon as possible at theeplugstop@gmail.com, including your order number and a photo of the item's condition. We will address these cases on a case-by-case basis and work towards a satisfactory solution.

If you have any further questions or concerns regarding our shipping policies, please do not hesitate to contact us at theeplugstop@gmail.com. Our dedicated customer support team is here to assist you.